FAQ'S

Orders for the Spanish mainland (Peninsula) are usually delivered within 24 hours for orders confirmed before 1 p.m. For the rest, it can range from 48-36 hours. In both cases, preparation and delivery are always done on working days. Once the order has been sent, the customer receives an email notification with the estimated delivery date. In the case of orders outside Spain, this delivery time can be between 3 and 5 working days approx. from the order confirmation.

These delivery times may be extended by 12-24 hours if the order contains, for example, a sliced ham , since we cut it when we receive the order so that you receive it practically freshly cut and enjoy it to the fullest.

Fresh meat products are shipped once a week: Every Tuesday we ship orders placed from the previous Tuesday to Monday at 2:00 p.m., with cold transport and delivery within 24h-48h.

Currently, at Iberic Box we ship to the following countries:

• Germany (DE)
• Belgium (BE)
• Denmark (DK)
• Spain (ES)*
• France (FR)
• Greece (GR)
• Italy (IT)
• Netherlands (NL)
• Poland (PL)
• Portugal (PT)
• United Kingdom (UK)

We look forward to bringing our delicious Iberian hams to more places soon!

* The items offered through this website are only available for shipping to the Peninsula and the Balearic Islands. Shipments are not made to the Canary Islands, Ceuta, or Melilla.

The IBERIC BOX website has been designed as a user-friendly tool. We have incorporated the "Search" option to facilitate the search for specific products. Once you have found the product, choose the correct option and add it to the "My Basket" shopping basket. You can continue selecting items and proceed to checkout when you are ready to buy.

If this is your first order, you can register as a New Customer and create "My Account", entering your personal, billing and shipping details. This way, you won't have to fill in the details again for future purchases and everything will be easier.

You will receive a notification confirming that the order has been received correctly, then another indicating that the order is already beginning to be prepared by our logistics team and a final notice informing you that the order has already left our warehouse to the shipping address indicated in the order.

The available payment methods are Card, PayPal, Transfer or Klarna deferred payment.

IBERIC BOX undertakes to replace the goods provided that it is due to a quality problem caused during the transport of the product and the customer detects the anomaly within a maximum period of 48 hours from receiving the order. Therefore, the customer must check the goods upon receipt to verify that:

The number of boxes received or the quantity of product ordered matches the quantities reflected on the delivery note.

The merchandise arrives in perfect condition, it is received in perfect condition and without damage, so the return of merchandise after receipt must be perfectly justified.

Any incident must be communicated by the client to IBERIC PREMIUM by completing the Contact Form available on the Website or through the following email address supportib@ibericbox.com ibericbox.com.

In the event that the merchandise is defective and has been reported by telephone or email, IBERIC PREMIUM will open an incident, beginning the corresponding investigation into the veracity and cause of the incident, which once confirmed will grant the customer the right to a voucher whose value will be equivalent to the value of the defective product less the transport costs incurred in the return.

If you have a promotional code applicable to the ibericbox.com website, you can apply it to your purchase by completing the following steps:

1. Go to ibericbox.com Select all the products you want to buy and add them to the cart.

2. Go to checkout to enter the code in the "apply discount code" box and click the "apply discount" button.

From that moment on, the order will be displayed with the promotion applied and payment can be made for the order.

Yes, all prices include VAT.

You can contact us via email at ibericbox.com to cancel your order. We can cancel it as long as we have not made the shipment.

For any questions or queries, particularly in the event of any problems arising during the purchasing process, the User may contact IBERIC PREMIUM through the following means:

Contact form

E-Mail: supportib@ ibericbox.com